Brand identities remain timeless. But organizations keep on turning a blind eye to their importance. They shouldn’t.

One word bounces around a lot in boardroom meetings, interactions with buyers and vendors, and internal communications.

Brand.

The reverence the word holds is immense. And why wouldn’t it be? Brands are giving people a sense of belonging, appeasing our tribal nature in all the right ways.

That’s why every great leader speaks of their brand with reverence, love, and care. They have to! Because that’s what people are buying for— they are buying from the brand. The saturated marketing is full of similar products, and the only thing standing between the buyer and the vendor is the perception.

The brand image, so to speak of. And brand images are formed only through an identity deeply rooted in the organizational mission.

As time passes and our computing powers evolve to create content with autonomy, this brand identity will become crucial to survive. Without it, companies will find themselves adrift, competition racing ahead of them.

But what can organizations do about it?

There are many options, and the short one, the tl;dr, is to embrace your process, your mission.

That is your identity.

Your brand.

However, for those who want the long answer. There are two vital ones that we’ve been able to find.

Before diving into the meaty parts of the discussion— let’s reintroduce the concept.

The identity of a brand is what it does.

What is brand identity?

Generally, brand identity is the visual and contextual cues your brand represents. However, brand identity is not limited to such a definition— this is just one side of it. Brand identity, as a more inclusive definition, should mean:

1. The unique activities a brand performs are its identity
2. The experience they deliver to their users
3. The mission they embody
4. How well they embody that mission
5. The impact of the actions of the user
6. Perception of the user

Many think that brand image and brand identity are two distinct concepts; they are not. The perception of the audience— is brand image, which is an intrinsic part of the identity.

Brands are never disconnected from what they do.

Average brands fail at this.

There is a reason so many organizations lose face value with their customers— they lack this authenticity. They show something they are not, and their buyers quickly grasp this fact.

Their identity isn’t forged in their mission. Fortunately, the modern buyer is more aware than ever. And they are actively looking for markers that foster trust. Their brand interactions, especially during consideration, are done with a fine pick comb.

Any sign of distrust will thrust brands to the bottom of the barrel.

First in, last out.

Brand identity is forged in the heart of the organization.

The question is, what can you do about it? A lot of organizations usually peddle inauthenticity— they simply cannot walk their talk because, well, they aren’t doing what they are saying.

It’s disingenuous. However, brands with strong identities may fail, and an inauthentic brand may not. That is the truth.

Yet, brands that drive revenue through inauthentic means begin failing sooner or later. And if the buyers decide enough is enough, the business will run dry. That’s why so many organizations pivot. They have lost the battle with the buyer and need to save face.

Time and again, brands with a powerful identity and reputation manage to survive even the harshest of critics— it’s because they align with their goal and deliver on it, even if sometimes the process might be messy.

The question is: Can you replicate it?

Possibly not. The answer to this is easy. Every brand has to discover itself through an arduous and creative process.

While no one can walk your hand through crafting your brand identity, there are frameworks you can use. Here’s one:

1. Why was the organization founded, and what is the vision driving it?
2. What roles do your employees play in your organization?
3. What do you do to make sure the vision is realized?
4. Deeply understand what you’re offering the buyer.
5. Why are you offering it?
6. What’s your opinion on the industry you’re serving— essentially, what are the holes you have noticed?
7. What are you doing to fill these gaps?
8. How are you doing it?

Reflection of such kind will help you gain clarity. As Ciente has echoed many times, strategy is about performing unique activities. And these unique activities are the ones that give identity and meaning to your brand.

It gives a non-living thing the properties of personality and charm.

The two answers and the importance of brand identity.

There is a lot of data that answers why brand identities are so vital. But there are two pieces of literature that we must draw our attention to.

The first is HubSpot’s 2024 Sales Trends Report, and the other is Barry Schwartz’s Paradox of Choice.

While they may seem disconnected, they discuss consumption and the role of choice in these habits. The report outlines what B2B marketers have known for a while— 96% of B2B prospects do their own research before speaking to SDRs.

They advise that organizations form a consultant-consultee relationship with their prospects by educating and delighting their buyers. Essentially, brands will have to add value to buyers’ lives.

But will they trust any brand?

No. And that’s why brand identities are important.

They will trust the brand they feel familiar with and the one that has made them feel heard. Without this identity, organizations won’t be able to gain buyer mindshare.

HubSpot suggests adding more choice in the mix, giving power to the buyer— letting them self-buy and serve. However, a severe problem arises here: 60% of software buyers experience regret.

Why is that? It’s the paradox of choice— faced with many choices, people experience fatigue and enter analysis paralysis. And to escape from the discomfort, make choices that might not be aligned with the overall goal.

The paradox of choice outlines that facing an overwhelming number of options can lead to decision paralysis, increased effort, and dissatisfaction.

It’s a logical fallacy.

And here, in this messy fallacy, lies the ability of brands to survive by crafting an identity that helps buyers break away from this paralysis.

So, what can brands do here?

Their identity, the core, must speak to their intended buyer. But you may think that it might limit your impact. Not at all.

When you speak to one group of people or speak their language, you start creating value that is timeless. And people favor such timeless wisdom— they enjoy knowledge that helps them tackle multiple scenarios at once.

The importance of brand identity isn’t limited to knowledge. It’s also about reducing choice by giving people a sense of belonging and security.

In the always-on world, brand identity is a survival metric.

If you provide multiple options to the buyer, their fatigue will guide them towards a brand they know. However, some brands don’t get it.

They do everything yet forget to form an actual personality. Dull and uninspired messaging will not work. Look at AI and its replication quality and speed— nothing can match it.

But AI systems will not replace personality, charm, and voice— things that require originality.

Understand that your brand identity stands between you and the loss of your business. Explore Salestech.

It’s the driver of economic certainty.

Building robust brand reputation takes time. And even a miniscule mistake could prove costly. How can brands proactively manage this?.

The modern buyer is self-aware. With digital resources and channels at the doorstep, they can leverage research, instigating a shift in their buying patterns. It has led to heightened demand and dynamic expectations.

And what happens when these expectations are not met? Criticism, scrutiny, and endless social debate.

In this digital-first era where social media is at the forefront of every public opinion – shared and discussed, brands take consumer opinions quite seriously. This prolonged noise seems unmanageable, especially when customers often want businesses to respond to their pain points straightaway.

And digital transformations have accentuated these concerns.

From social proofs to online reviews, consumer opinions deeply impact a company’s market positioning. Tech innovations have also put them under a microscope. Now, it’s easy to detect, augment, and scrutinize any error – when they deter from an ethical pathway the audience has already framed.

These could range from tiny slip-ups to data breaches to poor consumer reviews. Any divergence significantly affects their brand reputation, leading to a loss of market share and their status. The brand should be a priority – the value it entails and the relationships forged.

With digital innovations accessible in a blink, businesses are rethinking and regrouping. With modern challenges in tow, they are developing unique solutions and strategies to address and counter them. If tech can work against them, it can also benefit them.

Because market value isn’t merely about the numbers, most of it is dependent on brand equity and other immeasurable metrics. These incite holes in form of weaknesses across the brand, making them susceptible to reputational damages, which may directly impact sales and customers.

What Should Remain the Priority: Risk Mitigation or Crisis Management?

“Too often, we’re tempted to address the symptoms of a problem rather than the root causes or conditions,” asserts the Managing Director of Achievers Workforce Institute.

In line with how companies can mitigate reputational risks, the Forbes Council voices a similar opinion. They agree that brands should frame a proactive approach to safeguard their reputation instead of waiting for the problems to fester.

Precaution before cure has been a motto that has worked effectively in every road of life. It similarly applies to the business landscape.

This is where risk management and crisis management differ from each other. Addressing brand reputation risks is crucial before any sort of crisis management. It requires a reactive approach.

Why?

When a brand has a positive reputation, the perception is that they’re providing more value to their audiences. These organizations entail loyal customers who access a broad range of services from them or apply for premium. It proves how tangled customer experience and brand reputation are with each other.

Is Brand Reputation All About the External Image?

Here, we highlight another facet of this discussion – brand reputation is relative and subjective.

For example, an expert opinion of a business might differ from the audience’s.

However, at the end of the road, there are similar goals – invite trustworthy partnerships, successfully launch products into the market, and safeguard against competitors.

But doesn’t understanding reputational risk involve defining “brand reputation” beforehand? Brand reputation focuses on the value – of what people perceive externally to build an internal (trusted) relationship with the business.

An old article by HBR implies that reputation is all about perception. But to what extent is it true? Generally understood as a socially constructed notion, the magnitude of the hit isn’t driven by a speculative allegation but depends on its credibility. A brand reputation might take years to construe, but a tiny hiccup or obstacle to disrupt – it encompasses the value expression.

A business can capitalize on this – attracting investors and boosting clients amidst other factors interlinked to its growth and success.

In a research paper titled – “Corporate Reputation: Being Good and Looking Good” (2019), the author questions – is reputation about having a positive image or doing good (ethically)? The modern challenge identifies a cross-connection between both these aspects. It’s the same angle that the HBR article provides on reputational risks – identification of the gap between the perceived image and the reality.

This could introduce a wide rupture in the public perception and the actual standing of the business.

The consequences?

Negative marketing could lead to a dip in sales and challenges in customer retention, damaging the overall reputation. This is why business leaders should draw on creating value through strategic reputation risk management.

How to Effectively Implement Reputation Crisis Management Strategies?

Reputation management evaluates how the market perceives a business and then seeks to execute strategies that ensure a positive image. For a long-term and noticeable effect, reputation management should be integrated and adapted to align with the business-wide processes. Here, stakeholders’ perspective goes a long way.

Building back a positive and streamlined reputation – whether an internal or external overview – requires management insight. This ensures that the beliefs and long-term requisites align with stakeholder expectations.

Moreover, a proper reputation management strategy should be followed by significant performance indicators, illustrating which factors affect a brand’s reputation. Only then can an organization continue to build a roadmap.

However, this isn’t all. Reputation management is a consistent process that requires dedication. For robust reputation crisis management planning, the following take the front wheel:

1. A thought-out code of conduct

What if a stakeholder, an employee, or a partner instigates a reputational crisis? What is the primary approach to managing such a crisis? To handle conflicts, an organization has to be aware of the model behavior – the conduct and ethics everyone who’s part of the organization should follow.

In 2019, following the #MeToo movement, organizations decided to hold CEOs accountable, ramping up ethical standards at the C-level. This was on the basis of professional and personal conduct and led to over 120 CEOs resigning and 580 of them stepping down.

When specific stakeholders are directly tied to a brand’s identity, this could hit the brand’s reputation and create a crisis in their market perception.

However, a well-planned and meticulous code of conduct helps establish what is and isn’t acceptable in a professional setting. And when these rules are not followed appropriately, corrective measures should be placed.

When well-designed code of conduct highlights core values and purpose – it’s much easier to map a smooth pathway in handling a crisis. The organization then entails an offensive solution when a stakeholder or employee gives root to a crisis such as the one mentioned above.

The brand’s code of conduct holds them accountable and establishes their awareness regarding how one should behave. It also includes evaluating employee sentiments along specific ethical indicators such as accountability, trust, and decision-making. It has to be an inclusive process where the attributes resonate with diverse stakeholder groups.

Thus, to influence the ideal behavior in the organization, these standard codes have to be woven within the organization’s culture and mission. This way, it extends across departments and hierarchies.

2. The philosophy behind the brand’s vision and mission

It’s true that a brand doesn’t receive a bad reputation overnight. There are specific mistakes leading to such a displacement in brand positioning and loss of market trust.

Here, the primary thought is questioning where the business stands and what the values it stands for. If there are any hiccups between what the audience expects and brand values, rebranding could be a potential next step.

If a business loses its direction toward engaging its audience, it could be time to reassess its mission statements and values. It is specifically fruitful in aligning with where the company hopes to be and its overall strategic framework.

The current channels and partner websites on which your brand is present should reflect the edited messages, descriptions, trademarks, guidelines, and logos.

3. Periodic audits

Periodic audits investigate what the market is saying across variable platforms – social media, review websites, user reviews, and Google searches, amongst others.

These require extensive research, offering a different perspective on where your team is lacking in its crisis management strategies. The point is – people are already talking, so you need to know where.

The in-depth research will help assess the extent of damage done – what exactly happened, the subsequent backlash, and how it affected the company. It’s important to continue tracking the scenario – whether the backlash is increasing, moderate, or decreasing.

Doing so will highlight the areas of the crises which require primary attention.

4. The following steps are monitoring, reacting, and improving the reputation.

Once you’ve mapped the conversation around the brand, it’s time to take some measures. What if the reviews and comments are negative or moderate? The next step is to think over strategies to improve them.

You have to turn the tide. But how?

Study the market trends and customer experiences. Both these factors are revealed through the conducted audits. Create a consistent management strategy around this:

1. Who will oversee/monitor the implementation and evaluation of these strategies?

A brand reputation manager or a new group of employees? Building a team leveraging employees who indulge in customer-facing activities could contribute toward effective communication.

They’re already talking to customers, so they are aware of the tone and messaging they should use.

However, businesses must acknowledge that those on top are sometimes the only ones with the resources to preside over reputation crisis management. The communication isn’t merely with the customers but also with the stakeholders who decide whether a risk should be managed or avoided.

Additionally, there should be a brand reputation manager, i.e., the point of contact, who will help bridge the gap with the decision-makers and improve coordination.

2. Do the reviews or comments deserve responses?

Legitimate and genuine feedback, whether positive or negative, that transcends trolling should be responded to. Arguing with trolls online may backfire and damage the reputation further. However, addressing real concerns and providing them with solutions could improve the derailing opinions.

It could additionally prove that, as a business, you care about the well-being and time of your clients.

3. Establish readiness, even for favorable audits

Even if the audit reports demonstrate consistency in maintaining a positive brand reputation, a business should be ever-ready. Crisis could easily be deviated by undertaking efficient precautions.

Because once it occurs, there should be a previously thought-out plan on handling it.

Planning for emergencies will also help develop the ideal response.

Execution of brand crisis management requires a reactive and all-inclusive approach.

The rupture between the reality of a brand and its reputation should materialize into a positive public perception instead of deteriorating. Media in the age of information overload plays a modular role in shaping the market’s perception.

This is why there should always be a communication and a trust-building strategy set in stone. Companies also undertake PR managers to build robust plans to manage media images.

But image and reputation aren’t the same. Reputation is built on a long-term collective opinion, once destroyed, takes decades to reinstate.

This is why a reactive approach to crisis management is the key – an actionable route to assuring audiences of the guidelines the brand values.

Modulating the strategies according to the source of the crisis can be a vital step in reputation crisis management. If it was due to data breaches, execute new cyber policies; if it was due to employee/stakeholder misconduct, develop a standard model for the ideal behavior.

And, there is one aspect threading them all into ball of yarn – strong communication. Technology has increased the stakes for everyone involved. When someone has a negative experience, the news travels faster across social platforms. This works reversibly as well – in case of a positive brand reputation.

With minimalistic branding becoming the trend of the hour, can understanding the narrative behind the design process help brands find their voice?

The traditional definition of graphic design focuses more on its practical functionalities, i.e., illustrating what needs to be communicated, only considering it as a practice of doing.

Today, the domain of graphic design inhibits much more than that.

It does not merely involve typography, illustration, printing, and photography, though these allude to its origin. However, there are nuances involved that highlight why it has become crucial for businesses worldwide for branding purposes.

It involves both – thinking (idea generation) and doing (action of illustrating). In graphic design, these two elements are combined to form a channel of communication and emotional expression for brands.

A channel that helps brands instill unique messages, and appeal to their targeted audience.

In simple words, there remains a huge misconception that collates graphic design and branding with visual content.

However, marketers who leverage graphic design and branding services understand how significant graphic designers are. They know that the process and the product hold similar weight in branding. Its significance is quite visible across the marketing landscape, where graphic design is the guiding framework of the overall branding process. 

It is an instrument of persuasion, instruction, and information while being an expression of a strong brand identity.

Graphic design is the instrument that instills a narrative into your brand.

Your brand cannot remain a hollow echo of products and services but instead something similar to a live strong identity. More than encompassing a corporate value, it should hold a narrative.

Just as different colors in nature add a specific pop to the world, graphic design contributes that flair to your branding projects. So, where does the connection between graphic design and branding begin?

Commercial imagery.

“They are eye-hungry. They pop”, said Andy Warhol on industrial painting, i.e., art consumed by the masses.

This form of imagery didn’t exhibit abstractness but the “literalness” in everything we use and perceive, like a Coca-Cola sticker we paste on our phone cases. Arguably, this is where the idea behind designing unique logos for brands stems from.

But that was the point. With commercialization and the rise of innovations that required a business to stand out, graphic design and branding took on a new meaning.

This new direction of graphic design and branding process was curating a channel of communication in the commercial arena that helped identify products meant to be bought and sold. And the form of illustration designed for identification was used in a unique way.

Repetition and uniformity became the two significant keys of commerce, graphic design and branding, as evident.

Source: Andy Warhol’s Campbell’s Soup Cans

So, this instituted a visual vocabulary of mass culture. This meant that specific visual identities represented certain commodities used broadly across the market.

This ideology of recognizable imagery is still borrowed from and ascribed to the realm where graphic design and branding intersect. For example, how the half-eaten apple of Apple is recognized by users and non-users everywhere – from MacBooks to t-shirts.

This can be connected to the brand logo, entailing replication and sensibly outlining the meaning behind the intangible idea.

Visualization of abstract concepts entails a profound creativity that corresponds to articulating an idea or communicating feelings by ascribing symbols to what is known.

Your brand’s message is an intangible concept, but you map it into reality through visual elements such as a logo, typography, color, mission statement, etc.

Logos are such channels or instruments of communication that should be provided more consideration.

It is short for logotype, combining the Greek words – logos (word or speech) and túpos (mark or imprint). The concept of a visual identity or making a logo by graphic designers is to give shape to an intangible concept and even to differentiate classes of objects from one another.

The principal reasons why this is necessary – differentiation and ownership.

Imagine there are four different businesses of jeans in the same building in front of each other.

In the modern market where competition is prevalent and persistent, there’s no escape. We know that one jeans seller has higher quality jeans than the other, while the other has lower prices.

We prefer and are loyal to one brand of jeans, so how do we differentiate it from the others?

Yes, word-of-mouth marketing can go a long way and exist before technological tools. What if we combine this with a form of visual identity?

This was also the idea behind Levi being previously known as the “Two Horse Brand” until 1928. The reason for taking on the two horses for their logo demarcated their product’s durability. This was the narrative behind the logo – it entailed a meaning that could make its brand stand out in the market and increase its share.

In simple terms – “thinking about images means being led into certain thoughts by images.”

So, they tapped into the primary step that can boost their brand recognition – the logo. And this was quite successful. For years, consumers attributed Levi Strauss & Co. as the “pants with two horses”.

How else could consumers understand the durability of their product?

Levi Strauss & Co. themselves offer an explanation. Their need to put two horses was to communicate in a language that all their consumers would grasp. There was a cultural barrier, and very few people were actually educated, but through visuals – the emotions one could grasp would remain the same.

If not, everyone could easily describe which brand of jeans they wanted they could always say “the one with two horses”. And this makes a lot of difference in elevating brand awareness. This means a brand is unique, distinct, and successful enough to be recognized through its logo rather than its name.

See, how much significance does a brand logo entail in entering a new market?

Not only did they hope to communicate what their brand is known for – durable denim – but they also understand their audience. So, those “pants with horses” did not merely become their logo but also their persona: a strong identity for their brand.

But this has undergone a transformation since.

With Levi’s growing popularity across the entire world, this logo was deemed unnecessary. To keep up with the changing market dynamics, minimalism has taken root.

While brand identity is significantly crucial to narrating the product that your business offers, graphic designing and logos keep pace with the changing rules of aestheticism. And the trendiness of how people perceive color schemes, typography, layouts, and the overall brand design.

A design does not comprise colors and lines, but it contains hidden meanings and an effective use of space.

As soon as Levi started to take off, minimalism impacted its old logo. Once the brand is built, recognition comprises a singularity, as we have noticed in several huge brands.

The ‘F’ for Facebook’s app, the bird for Twitter, the half-eaten apple for Apple, and the list goes on.

Brands have incorporated minimalism in their designs and layout.

This is also relevant for the B2B landscape.

Simulation has become an escape. Any aesthetic that catches our attention occupies less space and a convenience that affords comfort to our naked eyes.

Taken as a mode to demonstrate elegance and clarity, minimalism holds a bright future.

The use of pastel colors, alignment, negative space, and bold typography is the essence of minimalism today. With immense competition across the market between businesses that sell similar products, graphic design and branding processes can change everything.

Like the Pop Art movement, we might say that minimalism opposed abstract expressionism. This form of art did not ask its viewers to instill meaning into the work or extract metaphors. But instead, assess the space and body around the art piece.

It is paramount to understand why minimalism was established to further outline why it is much preferred in the designs and advertisements that we have today.

Frank Stella, a minimalist artist, said, “What you see is what you see.” And what they popularly meant is less is more, even from a design perspective.

But in graphic design and branding, a diagram might possess something more. It doesn’t merely start with a logo or end there. Either way, it constitutes a value. The brand’s value is communicated through this.

And the very exercise of expressing oneself or recording a message began with visual art.

Surely, tech advancements have transformed our way of expression or communicating but the underlying elements remain loyal to the traditional forms of storytelling – the crux of visual art. It’s the significance of art encompassing a narrative. In graphic design and branding, logos, color palettes, typography, and use of space – the elements that construe modern design – entail a narrative.

And in branding, the entire vision and statement that the brand is built on holds meaning.

A brand doesn’t exist in a vacuum.

With the figures etched onto the walls, doors, collaterals, business merch, etc., how does this not contain any similarities to cave paintings?

Yes, the art of storytelling is not limited to stick figures, monochromatic colors, or just filling in random colors. But, at the core of marketing, creativity aligning with the business objectives is in the driver’s seat. The businesses and the audiences, in a dynamic and constantly spiraling market, demand much more.

So, the combination of graphic design and branding changes how we utilize and engage with visuals, according to how they take root in a highly commercial and mechanical world.

However, design is not merely art. It enrolls a meticulous use of colors, space, lines, font, and alignment for successful branding.

For example, the use of red and yellow in the McDonald’s logo is not random. It holds psychological significance, according to Karen Haller, a UK psychologist expert in color and design psychology, i.e., to trigger hunger:

“Looking at the positive psychological qualities of red and yellow concerning the fast-food industry, red triggers stimulation, appetite, and hunger, it attracts attention. Yellow triggers the feelings of happiness and friendliness,” Haller said. “When you combine red and yellow, it’s about speed, quickness. In, eat, and out again.”

A simple Google search tells us that red and yellow are common colors for fast food restaurants, and due to the reason stated above by Haller. Visual perception, human behavior, and emotions result in specific reactions and triggers.

Red offers that excitement because often it is associated with a ripe strawberry, sweetened candy, or tender meat. On the contrary, its association with intense emotions such as anger and rage works in favor of these brands. It calls for an urgent response, proactively influencing mood and behavior. This is why it’s used to illustrate danger.

Color holds a crucial space in graphic design and branding.

The whole element of branding is to induce consumer loyalty, boost purchasing intent, and expand market share. And in this case, its identity matters tenfold. In the examples above, from Warhol’s soup cans to Levi’s logo, color aids have been the steering wheel to propel your brand.

Colors in graphic design and branding leverage their significant influence as different forms of signals in nature and culture.

Why?

Because they help in scene segmentation, object recognition, and stimulus discrimination. The sense of specific colors leads to attraction or repulsion, depending on how they rattle our emotional stimuli.

But just as the use of red and yellow in fast food chains exhibits a sense of hunger and satisfaction, the use of colors and the reaction it harnesses depends on the context, which is not uniform.

This is why blue is often used for corporate and more conservative brands such as Facebook, LinkedIn, PayPal, Intel, Phillips, and Visa, among 43% of other Fortune 500 companies. Blue is trustworthy and calming, and all graphic designers are aware of this.

And if you ask any brand with a blue logo, why blue? The answer always constitutes two terms – innovation and reliability.

What is the narrative hidden beyond the graphic design and branding of Facebook?

On 31^st August, Facebook underwent a technical glitch. This put a halt to users’ engagement with the platform because our inbuilt habit of doom scrolling brought attention to this change.

The blue ‘F’ logo turned black. Surprising? Yes. Unusual? No. Applications undergo technical issues all the time and are resolved within a few minutes or hours.

But why was this newsworthy? The brand that Facebook has built has blue at its core graphic design and branding tactics. We have a simple understanding that Facebook’s blue entails a marketing association. Due to its market share, it isn’t required to stand out and have an eye-catching and impressionable logo.

We all know what Facebook’s logo looks like.

When the glitch changed the color of this F into black, consumers assumed that maybe this was a rebranding effort by the organization. This is how intertwined the color blue is with Facebook across the market.

But you know what the most fascinating aspect of this is? The actual narrative behind the color and the logo – Mark Zuckerberg’s red and green color blindness, alluding to which he said:

“Blue is the richest color for me; I can see all of blue.”

This is a story behind the use of the color blue. It’s out there but hidden behind the marketing understanding of why brands use the color.

Visual accessibility was a huge reason if not one of the only significant ones. The brand’s association with blue color is emotive behind the curtains of the marketing landscape, along with its bold sans serif typography.

In graphic design and branding, every executed design is intentional.

Graphic designers do need to align with client requirements, but the first thing on their minds should potentially be the experience.

Is minimalistic art the future of B2B graphic design and branding?

Where do the pros of minimalism end and the dangers of losing the details begin?

Even though there is a need for a new direction in art and design, where do we lose sight of our vision – art as expression? Isn’t expressing oneself hidden in the details, or is less the new more?

In the tech landscape, a lot has changed. Twitter became X, and we have built-in AI assistants like ChatGPT. But some things have remained the same. And one of them is the homepage design for the Google search engine.

Google’s search engine homepage grabbed my attention not because of its exceptional use of colors but its simplicity. We can say it embodies absolute neutrality, stripped away of distraction and popping colors. Not much regarding the graphic design and branding of Google’s search engine homepage has transformed.

We have come a long way. While brands have caught up, most users still gravitate towards minimalism, and AI-generated images are widely criticized. And Google retaining its UX design, even in today’s atmosphere, is commendable, to say the least.

The graphic designers know what they are doing with the appropriate spacing and proper alignment of the CTAs spread across the page. It’s minimalistic, making it increasingly user-centric.

It’s minimal with carefully chosen attention-grabbing vibrant colors, such as blue used for their CTAs that provide a clean and formal look, against the white background.

It grabs the reader or scroller’s attention quite instantly.

Every logo, color palette, typeface, or use of whitespace amidst other intricacies of graphic design and branding is an existing proof. Especially in the immensely complex and expansive space of digital marketing.

Visibility, readability, and direct communication.

Expression is an integral component of these platforms, especially Instagram, Facebook, and Twitter. The platform itself allows space for creativity and innovation in the form of content curation. With a plethora of creative content within the apps, quite evidently, the external graphic design and branding of these platforms are quite minimalistic.

But with minimalistic brand design becoming a trend, are we, as creatives, losing our touch or making the brands lose their personality? Or is minimalism making us rethink whether we need a balance between functionality and creativity to finally stand out in the market?

But one thing is for sure. While minimalism may be the trend right now, it does not project the direction that graphic and branding design might take, especially in the B2B landscape.

Uniqueness and creativity have to remain.

To strip away a brand of any one of these is to take away the trust ideal customers have instilled in it. Art and design have always been the common ground of experimentation, and their future is as fluid as ever.

Building a strong brand image helps you accelerate your sales pipeline. But how do you set the right KPIs to measure growth?

For a brand that wants to scale, it makes sense to invest time and resources toward your market presence. Having your brand appeal to a wide audience may seem tough to begin with. However, studies highlight that 81% of buyers will purchase from a brand they trust.  Brands can leverage tracking to gauge how well the brand performs among the target audience.

It keeps your brand’s health in check, helping you understand how your customers perceive your business and their patterns of purchasing your offerings. A solid brand tracking shows you what has worked well and what requires improvement. Popular brands have established a strong brand identity by fostering awareness and more loyal customers. 77% of marketing leaders believe branding promotes sustained growth. To become a strong brand, you must understand how this powerful tool can be leveraged in your favor.

Why consider tracking your brand?

Effective brand tracking allows you to identify factors that positively impact your sales cycle. Using the data derived, you can predict the potential threats and opportunities. Optimizing your overall marketing strategy is another key highlight of brand tracking.

It is equally useful whether you are starting up or have successfully established your brand voice. Brand tracking helps you gather customer-centric data, including their feedback. Such details give you a better idea of what your target audience thinks of your brand and its products/services, how they benefitted, and what challenges (if any) need attention.

You can also benefit from this approach by testing strategies, watching out for competitors and what they are up to, and performing a comparative analysis. These enable you to determine your strengths and uncover new opportunities. When you continuously track your brand, it allows you to assess its performance over some time. The good thing about real-time tracking is the scope to flag issues before they become a problem.

With the booming tech landscape, customer engagement with your brand can happen across various channels. When you integrate the right brand tracking tools, you can assimilate data with KPIs relevant to brand awareness and preference among a target audience. The key significance of brand tracking is to identify trends and acquire data-driven insights that uncover potential threats and opportunities in the market.

Use cases of brand tracking

Let’s look at the top three use cases of brand tracking

Understanding your brand’s performance

You can utilize metrics to track shifts in customer perceptions and evaluate the ongoing trends that can impact your brand’s performance. This approach lets you tweak your marketing strategies to stay ahead of the competition.

Finding out your potential threats and opportunities

Brand tracking brings you closer to analyzing changes in customer preferences and awareness. You will tap into the competitive brands that can impact your performance and growth. Once you have these details in place, you can proactively address the roadblocks, make the most of the new opportunities, and protect your brand reputation.

Optimizing your marketing efforts

Since brand tracking provides data-driven insights, it optimizes marketing strategy and allocates budgets accordingly. It makes the marketing activities behind brand growth clear. You can allocate your resources to the initiatives likely to create a large impact and move the audience.

The Metrics for Measuring Brand Tracking

Measuring your brand health with a tracking tool is a way to understand the commercial value of your brand while recording changes and optimizing your strategy. While doing so, you can decide on a timeline for tracking performance efficiency. If you are running a few ad campaigns, it’s a good idea to have more frequent analyses.

You need to measure your brand regularly. This will make it clear the metrics that work best for you over time, enabling you to identify the scope for improvement. However, if you’re launching new advertising campaigns more regularly than this, it’s a good idea to increase the frequency of metric analysis. This allows you to see how they’re contributing to your brand.

Brand awareness

It’s a perfect KPI to measure how many customers know your brand and its offerings. The brand awareness metric is also a reflection of your brand’s marketing efforts toward connecting with your audience. When you can foster awareness, it wins audience trust and ultimately, boosts the sales cycle.

Brand recall

This metric stems from the lasting impression of your brand among your target customers. When that happens, they can remember your brand when prompted or when they think about a specific pain point. With the help of brand recall, you can understand the depth of your brand positioning and the efficacy with which the brand message is retained in the audience. It promotes greater awareness and holds the potential to influence purchase decisions.

Brand consideration

The B2B landscape is highly competitive. Your customers will probably check several options before purchase decision. Keeping tabs on brand consideration will help you assess how potential customers perceive your brand. It also offers the benefit of crafting marketing strategies to increase the chance of being considered for purchase.

Brand preference

There are so many brands in the market and more than one could be offering similar solutions or products as your brand. Your target customers may be weighing these competitors as potential options. Brand preference offers clarity on the chance of them choosing your brand. It gives you an idea about the competitor’s position and your brand. Brand preference also sheds light on the factors that can influence customers’ purchase decisions.

Brand loyalty

To think of it, brand loyalty is the ultimate goal for every brand. If there is brand loyalty, customers are likely to keep choosing your solution or product. The brand loyalty metric gives you an idea of the probability of customers to continue purchasing from your brand. If it is strong, the chances of customers returning for purchase is quite high. This metric is perfect for eliminating doubts about whether a client is there for the long haul or only temporarily. Moreover, you can receive an estimate of the proportion of customers likely to purchase again from you.

Brand associations

As customers continue to choose your brand, they may form opinions and create a perception about what you stand for. The brand associate metric helps you see whether the brand image in the market aligns with how you want to portray it. However, the targets should be achievable, allowing you to measure what makes you unique. Ensure that your strong points are highlighted and if not, there is time to make that change. It’s all about conveying the uniqueness of your brand and letting the customers know your values. A way to execute this could be to measure associations through open-text feedback, which gives you an accurate picture of how your audience feels about the brand and what connects them. You can dive deep into the negative and positive associations and then work on having more positives.

Brand usage 

Your brand is out there and you have a fairly decent number of customers. But how do you calculate their dependency on your brand? This metric will give you a clear picture of how often customers buy your products or services. You can add questionnaires or surveys on your website or purchase page to track user frequency.

Best practices for brand tracking

Although brand tracking may seem like a complicated marketing activity, it is worth your time and effort. This step-by-step guide will help you develop a complete brand tracking report.

1. Define your goals

Setting clear objectives is the starting point for a smooth brand-tracking experience. Focus on improving your brand identity or calculating the ROI from a particular campaign. The idea is to utilize these goals as a roadmap for choosing the right metrics. Your KPI must align with the business objectives and help attain the desired results.

2. Select Your Brand Tracker

Once you have identified your objectives, the next step is to pick the methodology you’ll go by. You may supplement the brand tracking studies with questionnaires, interviews, and digital analytics to collect relevant data. Different KPIs will require different brand tracking tools, thereby providing relevant data. While making the selection, verify whether it supplies the information to calculate these metrics.

3. Collect and Analyze Data

Assessing your brand performance data is a key benefit of implementing tracking. Use the tools that align with your brand to process and download data. As you conduct the analysis, stay tuned to the trends and patterns you observe in the information. You may be surprised to stumble upon some valuable insights.

4. Monitor Continuously and Adapt

Tracking brand performance with metrics is futile if you miss adapting. You can easily accomplish this by setting up automated tools for collecting real-time data. It’s advisable to review these metrics and understand the emerging trends or shifts in customer behavior. The findings revealed in the data can serve as a guide for developing new strategies. But you must be willing to adjust your approach as and when needed.

5. Report Findings and Take Action

And we come to the final step of brand tracking— report what you learned and implement insights-driven actions. To make the most of this step, focus on creating clear, concise reports highlighting metrics and trends. Create a visually appealing report by adding elements, such as charts and graphs for a quick overview of complex data. These insights will drive your next strategic action plan. Don’t forget to measure the impact of these actions on your brand’s overall performance.

Summing up

Branding is all about making an impact on your target audience. This requires tracking how your brand is performing every now and then. Utilize the right metric for getting clarity on how popular your brand is and how often customers purchase. Such details are important to help you understand brand positioning. The insights gained from brand tracking will guide you to making data-driven decisions that optimize your marketing efforts and allocate your budgets more effectively. By understanding which marketing activities drive the most significant improvements in brand performance, you can focus your resources on the most impactful initiatives, ensuring the best possible return on investment.

Employee advocacy is an open horizon for marketing teams and is among the top trends for 2024. The question is, how successfully can you tap into this goldmine?

After hours of research, you create your masterpiece full of insights, statistics, and key takeaways. 

Once you hit the publish button, you can’t just sit there and expect it to magically appear before your intended audience. Let’s face it; the “publish and pray for a miracle” strategy would leave you stranded in the middle of nowhere.

But what if there was a way you could turn your greatest assets into brand advocates?

Your employees are your most loyal and honest supporters. And, if you can turn them into brand ambassadors, it would be like a shot of dopamine for your marketing campaigns.

Demystifying Employee Advocacy and Its Benefits

Sprout Social reports more than two-thirds (68%) of organizations already have an advocacy program.

Employee advocacy is a strategic marketing approach that utilizes employees as evangelists to amplify brand messaging and enhance the company’s reputation on social media platforms.

For employee advocacy, the perks are abundant, spanning increased brand visibility, expanded sales networks, a compelling workplace allure for recruitment, and an overall uplift in brand sentiment. This transformative approach turns every individual within an organization into a valuable extension of the marketing team, empowering them to advocate for the company’s products and services with the authority of experts.

It’s a symbiotic relationship, benefiting both the company and its employees. Firms reap rewards like enhanced brand equity, bolstered trust, and sustained growth, while employees see their personal brand flourish, networks expand, and relationships with like-minded businesses flourish.

Furthermore, this engagement fosters a more committed workforce, crucial for employees to wholeheartedly champion their company.

Effective employee advocacy enables businesses to seamlessly disseminate digital assets, connect with their intended audience, and cultivate new leads through the influential channel of employees.

Top Employee Advocacy Platforms

Socaiabble

Sociabble is your go-to employee advocacy platform boasting an array of features – from seamless content syndication and curation to savvy social media scheduling and insightful analytics. Tailored for the dynamic needs of large enterprises, Sociabble is your one-stop solution for conquering complex marketing and sales challenges.

USP: Comprehensive platform for large enterprises with complex needs

Price: Custom pricing

EveryoneSocial

Dive into the world of EveryoneSocial, where simplicity meets effectiveness. This user-friendly employee advocacy platform is a breeze to set up and navigate, making it an ideal choice for small and mid-sized businesses seeking an uncomplicated and budget-friendly solution to amplify their brand.

USP: User-friendly interface for small and mid-sized businesses

Price: Paid plans start at $49 per month

PostBeyond 

PostBeyond is a robust platform celebrated for its analytics prowess and reporting finesse. Perfect for companies keen on measuring the tangible impact of their advocacy programs, PostBeyond ensures your efforts are not just heard but quantifiably impactful.

USP: Robust analytics and reporting capabilities

Price: Paid plans start at $99 per month

GaggleAMP 

Meet GaggleAMP, the Swiss Army knife of employee advocacy platforms. Whether it’s supercharging employee engagement, turbocharging social selling, or conquering influencer marketing, GaggleAMP is your versatile companion. Tailored to grow with your company’s evolving needs, it’s the solution for the forward-focused.

USP: Versatile platform for employee engagement, social selling, and influencer marketing

Price: Paid plans start at $300 per month

Sprout Social 

Sprout Social, a powerhouse in social media management, seamlessly integrates various employee advocacy features. Ideal for those already captivated by Sprout Social’s prowess in social media marketing, it’s the perfect synergy for a comprehensive and engaging strategy.

USP: Employee advocacy features integrated with social media management platform

Price: Paid plans start at $99 per month

The Verdict

Marketing has evolved beyond relying on a single channel for promotion. Today’s competitive landscape demands a multi-channel approach to reach prospects effectively. Given the rising costs and dynamic consumer needs, employee advocacy emerges as the most intelligent choice. Employee advocacy is imperative for organizations seeking multifaceted growth for both employees and the company itself. It fosters a sense of loyalty, ownership, and belonging among employees, amplifies traffic, and generates credible word-of-mouth marketing for the organization. Investing in an employee advocacy platform is the right decision.